Resort Vacation Accommodations

Success in the rental management industry comes from valuing both property owners and their guests equally. While guests are vital for driving bookings and revenue, the property owners are the foundation of the business, entrusting their valuable assets to be managed and cared for.

Backed by 35 years of experience in the industry, Resort Vacation Accommodations is a rental management company that recognizes the importance of balancing these two.

“Unlike other vacation rental companies that try to operate remotely, we ensure hands-on service provided by our employees positioned locally. We believe being close to our clients makes all the difference,” says Larry Starr, president of Resort Vacation Accommodations.

From an owner’s perspective, the company prioritizes property maintenance and upkeep, ensuring the strict standards that owners have come to trust. The properties are inspected weekly, and the company also provides reliable recommendations for improvements to the owners.

For guests, Resort Vacation Accommodations provides accurate property descriptions before arrival and unparalleled guest services, including full concierge support. The services are personalized depending on whether the guests need recommendations for shopping, dining, or local attractions, including real-time, face-to-face assistance.
Moreover, the company reinvests in both its team and technology. It stays updated on the latest advancements that benefit property owners and guests, investing significantly in marketing, software, and hardware. This proves vital in keeping up with industry trends and consumer preferences for vacation rentals.

The effectiveness of their approach is evident, as 50 percent of its guests are repeat visitors, and over 50 percent of all vacation stays are booked directly through the company, saving homeowners and guests from paying extra commissions in booking. When many companies rely heavily on third-party vendors, this direct booking rate is exceptional in the industry, a testament to Resort Vacation Accommodation’s robust marketing strategy and excellence in service and technology.

The company prides itself on addressing guest issues both swiftly and effectively. One recent example was when one of the guests arrived and encountered an unexpected air conditioner malfunction. The company’s guest service agents quickly stepped in and resolved the issue immediately. The ability to respond promptly fixed the problem, leaving a better impression on the guest. These rapid resolutions of problems build trust and make guests feel supported throughout their stay.

This responsive approach is why around 50 percent of their guests are repeat visitors, indicating high satisfaction and loyalty. Guests know they are in good hands and that any problem they encounter will be resolved swiftly, which results in trust and loyalty.

Its locally owned status and strong presence enable it to deliver effective services. The company distinguishes itself from competitors by managing 400 properties within a 30-mile radius, supported by ten offices. Each office has maintenance, reservation, guest, and owner service personnel. Additionally, the company is committed to being no more than five miles from any property, allowing immediate service and rapid resolution of issues, even during irregular hours.

Its team plays an important role in meeting clients’ growing needs by being always accessible and providing personalized service. The company has built a collaborative environment by encouraging employees to share their ideas and implement those suggestions to enhance guest and owner experiences.

Resort Vacation Accommodations builds lasting relationships by smoothly integrating the needs of both the property owners and the guests. The company’s commitment to providing personalized service and ensuring guests feel valued while delivering a smooth experience for owners strengthens its reputation in the vacation rental market.